Want more information? Email us at hello@getboltbikes.com or chat with us online!

FAQs


Frequently asked questions

Do I have to be a delivery courier to rent a bike?

You don't have to be a courier to rent with Bolt Bikes, however for use in different contexts, there is no free cancellation period and we reserve the right to ask for a higher deposit. If you would like to rent a Bolt Bike for non-delivery purposes, get in touch by emailing hello@getboltbikes.com

What's included with my Bolt Bike?

We want you on the road ASAP, so we make sure our e-bikes come loaded with inclusions to make that happen! When you pick up your bike, it will come with (at no extra cost!):

- 24/7 access to your Bolt Bike e-bike

- Battery Charger

- Phone Holder (Sydney and San Francisco only)

- Phone USB Port for charging on the go

- Secure U-Lock

- Full Maintenance & Customer Support

- Safety Induction

Can I buy your e-bikes?

To keep access to the great service of Bolt (like free maintenance) but own your vehicle at the end of your lease, check our "Rent to Own" options for E Bike or get in touch to learn more.

If you want to purchase your particular bike, let us know and we will price it for you based on its age.

What do I need to bring to the induction?

You will need to bring your photo ID (Driver's license or Passport) and a helmet with you to your appointment. You will not be allowed to ride your bike away on the day without a helmet.

Note: We offer discounted helmets for sale at our shops. Please check with our representatives when you sign up.

Can I come in to the shop without an appointment?

Appointments are strongly recommended. 

Otherwise, we cannot guarantee service will be available at the time of walk-in. Please make your appointment here.

What do I do if I have an urgent repair?

If you would like to request a repair or service, please book your service here or email us at our location emails: 

sydney@getboltbikes.com
melbourne@getboltbikes.com
london@getboltbikes.com
sf@getboltbikes.com

What happens if I lose my bike or it gets stolen?

Please immediately report to the police and notify Bolt Bikes representatives. 

A secure lock is included in your rental with Bolt Bikes and we will also provide you with a guide on how to lock your bike securely.
We also advise that you take out theft cover options to reduce your liability. 

What is the Bolt Security Deposit?

At Bolt, we want to keep our fleet of e-bikes healthy so you all have a flawless delivery experience. To do this, we require a REFUNDABLE Security Deposit, which will be refunded if you return your bike without damage.

What is the Bolt Starter Fee?

To keep weekly payments low without locking you in to a long-term contract, we require a Bolt Starter Fee. It's an upfront fee that gives you access to our exclusive Member Benefits, and it also covers your safety onboarding and application processing. It is not refundable after our 7-day free cancellation period.

What are the exclusive Bolt Member Benefits?

If you become a member of the Bolt Bikes Community, we give you the tools and tips to earn as much money as possible, as safely as possible. Our member benefits include:

- Access to our exclusive Bolt Community Facebook Group, where you can find lots of great tips and tricks on how to earn more

- Invites to our Rider Focus Groups, where you can meet other members and tell us how we can help you earn more and stay safe

And more to come soon!