DoorDash Sydney: Everything you Need to Know

DoorDash Sydney
DoorDash has launched in Sydney

The United States’ biggest delivery platform, DoorDash, has now launched in Sydney. Customers are already joining the platform, as DoorDash is offering generous discounts as they try to grow their customer base. Some ‘Dashers’ as they’re called, have already reported huge earnings and busy days since signing up with DoorDash.

Are you thinking about signing up to deliver with DoorDash, but you’re not sure how it all works? You’re interested, but want to know the details? Here’s everything you need to know about Sydney’s latest delivery platform before you sign up.

What is DoorDash?

DoorDash is a food delivery logistics company from California, founded in 2013. As of May 2019, they operate in 4,000 cities across the US and Canada. DoorDash has been in Sydney since 11 November 2019, and riders have been able to sign up to the platform since 13 November.

Currently, DoorDash plans to operate in the CBD, as well as other suburbs such as North Sydney, St Peters, Leichhardt, Manly, Bondi, Parramatta, Punchbowl, Pymble, Castle Hill, Moorebank, Campbelltown and Quakers Hill.

Becoming a Dasher: What Happens at the Orientation?

If you want to become a Dasher, the first thing you will need to do is make an account and schedule an orientation:

Sign-up process
A screenshot of the sign-up process

Currently in Sydney, there is only one orientation location: Quakers Hill, about an hour-long train ride from Sydney CBD. DoorDash will ask you to bring your smartphone and 4 different forms of proof-of-identity. The easiest ones to bring are a passport, drivers license, debit or credit card, and student ID.

Once you arrive at the orientation, you’ll be asked to complete a background check via the National Crime Check. It’s important to note that you will need to do a brand new background check, and any you may have done for Uber Eats or Deliveroo are not valid. You cannot become a Dasher until you have completed the check and it has been verified by DoorDash. This can take up to 2 business days to process. This background check will also cost you $38.50, so keep that in mind going in to the orientation.

Once you have completed the background check, a DoorDash representative will take you through the platform and the app and show you the ropes. After that, you’ll be given a DoorDash Red Card.

What’s this Red Card for?

The DoorDash Red Card is a card given to you for the purpose of paying for customers’ orders. It has no money on it and cannot be used for anything other than paying for an order. It is not linked to your bank account in any way.

The Red Card
The DoorDash Red Card

When a new order comes through, it will be come in one of three forms:

  • Pickup only
  • Pickup and pay (Red Card required)
  • Order pickup and pay (Red Card required)

Pickup is just like Uber Eats or Deliveroo. You’re tasked with going to a restaurant, picking up the order, and delivering it to a customer.

Pickup and pay is collecting the order and paying for it using the DoorDash Red Card to pay for it.

Order, pickup, and pay is like ordering on behalf of the customer, paying using the Red Card, and waiting for the food to be prepared. The reason DoorDash does this is so that they can open themselves up to many more restaurants that do takeaway, not just the ones which have signed up to their platform, so be ready to pick-up from anywhere!

Red Card orders are worth more than regular orders, as they factor in the time you’ll spend waiting for the food to be prepared. Consider accepting Red Card orders if you need a few minutes to catch your breath!

Red Card orders should only keep you waiting 15 minutes maximum. If the restaurant takes longer than that, you should call DoorDash and make sure you are reimbursed for the extra time you spent waiting.

How the App Works

When you open up the Dasher app, you’ll see a big map divided into different zones that are coloured slightly differently. The darker red means that zone is a busier area than the rest of Sydney. If it’s a very dark red colour, DoorDash will offer large bonuses for riders to go in and fill that demand.

DoorDash had a busy launch in Sydney

Click on an area you’d like to Dash in, travel to that area, and off you go! If you want to Dash in some areas using a car and others using an e-bike, you can switch whenever you want. There is also no difference in rates between cars, bikes or scooters. If you’re interested in spending some time in Melbourne, you’re free to Dash there as well.

What do Dashers think?

Here are some quotes from DoorDash riders about what they think of the platform. So far, the reviews have been mixed:

Some riders have called out initial teething problems:

“I did it on CBD, there are lots of problems here. Firstly, the restaurant hasn't turned on the app yet the customer still can order from it. Luckily they still make the order for me.” – Hoang

“All we can do is wait and see if there's [an] improvement or not.. My opinion is, it’s too early to judge as they may just improve in [the] months to come…” – Fabrice

Others are unsure it will pay as much as Uber:

“Grab the bonus while u can. After no bonus..is not worth doing. 9km only pay $7” – Rano

“Uber pay system is way better than any other and deliveries are most efficient for driver, restaurant and most important customer.” – Akash

“Issues is base rate and rate for km isn't clear at all …..$7 for 1km and then $7 for 9km …….if they don't bring up the pay rate on par with uber then all hope will be lost” – Jimmy

But many Dashers are happy with the pay and are having a great experience:

“I’ve had one cancelled order – it cancelled within 10secs of me accepting it. When I got notified of the cancellation I also was advised I’d be paid 1/2 the cost ($6 since it was a $12 delivery) and I had barely started the car to head towards the store.” – Caitlin

“Pretty good tbh, No cancellations and did a red card payment too.” – Joydeep

“So far so good! It’s good when they give extra $$ on top.” – Selvin

Other important things to know about the DoorDash Sydney launch:

  • Payments are processed on Tuesdays, and your money should come into your account by Wednesday at the latest.
  • You keep 100% of the tips.
  • If you don’t have a DoorDash bag, you can use an Uber or Menulog bag when delivering for DoorDash.
  • While you can work in Melbourne, you cannot work in the USA or Canada. As DoorDash opens more cities in Australia, you will be able to work there too.
  • There are no maximum hours, and you decide how long you want to work each day
  • To get a sense of what the average DoorDash delivery looks like, check out this video from DoorDash, which is only made available to DoorDash riders.

Have more questions about DoorDash? Send us a message on Facebook or comment below!

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